public safety dispatcher

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Overview

Campbell Police Department invites applications for the Public Safety Dispatcher position.

salary & benefits

Salary

Public Safety Dispatcher Salary: up to $127,171.

Benefits

CalPERS - Formula is dependent on hire date and member status in CalPERS. Please see our benefit summary for more information.
The City contracts Health Insurance through CalPERS with several plans available.
The City contributes $2,285 for family, $1,757 for employee plus one, or $879 for employee, towards health insurance coverage.
The City pays the monthly premiums for employee and eligible dependents for VSP Vision and Delta Dental coverage.
City paid life and long term disability insurance for employee.
Employees earn 11-21 days of vacation based on years of service.
Receive 5.4% in lieu of holiday pay.
Employees earn 3.69 hours of sick leave per pay period.
The City contributes $71.16 per pay period to VEBA, the City’s Voluntary Employee Benefit Association.
Employees are eligible to receive up to $3000 per year in tuition reimbursement.
Bilingual pay, $100 per pay period.

Duties

Under general supervision, to receive and transmit routine and emergency telephone, radio and computer messages; to keep a variety of police records; and to do related work as required.

Typical duties will include, but are not limited to:

Answers all telephone calls promptly and courteously; makes rapid and accurate determination of the nature of each call and the degree, severity, and location of any emergency;
Refers non-emergency callers to the appropriate agency or other resource;
Questions emergency callers to elicit complete and accurate information necessary for emergency response and enters information in the computer-aided dispatch system;
Gather information using multiple audio and visual resources;
Selects emergency response units in exact accordance with established user agency policies and procedures;

hours of work

Public Safety Dispatchers typically work 12 hours shifts, with 4 work days one week and 3 work days the following week. Shifts available area a day and night shift, or variation, that can rotate every six months. Dispatchers may have to work weekends, holidays and overtime.

Qualifications

Required Documents For Application:

Applicants must submit proof of successful completion of the following:

Typing Certificate certifying a minimum of 40 wpm dated within one year of the application date; AND‍
CritiCall Dispatcher test with a passing score dated within one year of the application date; OR
P.O.S.T. Entry-level Dispatcher Test with a T-score of 50 or above.

Education & experience:

Graduation from an accredited high school (GED may be substituted for a high school diploma);
plus
One year of successful full-time responsible experience performing work where the essential functions of the job involved public contact, computer usage or heavy telephone traffic.

Knowledge of:

Standard communications principles and methods for public service dispatch activities;
Standard office procedures and methods, including filing and the operation of common office equipment;
Correct English usage, spelling, punctuation and grammar.

Ability to:

Communicate clearly and concisely with persons under extreme emotional stress;
Operate a computer aided-dispatch system;
Establish and maintain effective working relationships with those contacted in their course of work including the general public;
Type into a computer terminal at a net rate of 40 words per minute;
Quickly learn the policies, procedures and performance standards pertaining to the work;
Hear accurately and distinctly; speak clearly and precisely;
Write legibly; work in a team-based environment and achieve common goals;
Work in a confined area, wearing a headset which restricts physical movement about the work area;
Work in a highly structured environment where all communications are recorded or documented and reviewed as public record;

Essential duties require the following physical abilities and work environment:

General office environment; sit and/or stand for long periods of time;
Repetitive keyboarding; reach, squat, lift, and carry up to 25 pounds;
Able to travel to various locations within and outside the City of Campbell.

Other Requirements:

Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting and may include polygraph and/or psychological testing.